Maple Hotel & Apartment

MAPLE HOTEL & APARTMENT

✈️ Nearest Airport

The nearest airport to Maple Hotel & Apartment is Cam Ranh International Airport, located approximately 40 km away. Travel time by car is about 40 minutes.
 

📞 Hotel Information

Address: 16 Ton Dan, Nha Trang, Vietnam

Phone: +84 258 387 9999

Website: http://maplenhatrang.vn/
 

🏨 Room Types & Sizes

🔸 Superior (25 ㎡): Equipped with a King bed or Twin beds

🔸 Deluxe (28 ㎡): Equipped with a King bed or Twin beds

🔸 Family Twin (28 ㎡): Equipped with two Twin beds

※ Room sizes are for reference only and may vary depending on the room type and location.
 

🏊︎ Hotel Facilities

Restaurant & Bar: Offers a wide variety of cuisine and beverages, including Chinese, Western, Japanese, and Vietnamese dishes.

Swimming Pool: Outdoor pool, well-maintained, with a relaxing lounge area beside it. Operating hours: 06:00 – 22:00

Fitness Center: Fully equipped with modern machines. Operating hours: 06:00 – 22:00
 

🍴 Hotel Restaurant

🥘 Breakfast:

Buffet service available


IMPORTANT NOTES WHEN BOOKING

📣 Booking Guide via Peaktime

1️⃣ Select your check-in and check-out dates

2️⃣ Choose your room type and number of rooms

3️⃣ Enter full names in English (as shown on passports), date of birth, and gender for all guests, then proceed with payment

4️⃣ A Peaktime staff member will confirm and process the booking within 24 hours

5️⃣ Receive your booking confirmation code via Alimtalk message from Peaktime

6️⃣ Present your passport and the booking confirmation code at check-in
 

👉 Guest Information

When booking, you must provide the full English names (as in passports) of all guests. For children, date of birth must also be included. Failure to provide complete information may result in booking delays or an inability to confirm the reservation.
 

👉 Check-in & Check-out Time

✔ Check-in: 14:00

✔ Check-out: 12:00

👉 Early Check-in & Late Check-out

✔ Early check-in (from 06:00): 50% of 1-night room rate surcharge

✔ Late check-out (until 18:00): 50% of 1-night room rate surcharge
 

👉 Airport Transfer Service

Airport pickup and drop-off service is not included in the room rate


INFORMATION REGARDING HOTEL STAY

👉 Guest Age Policy:

Adults: From 12 years old and above (based on check-in date)

Children: From 6 to 11 years old (based on check-in date)

Infants: From 0 to 5 years old (based on check-in date)


MINIMUM AND MAXIMUM OCCUPANCY PER ROOM TYPE

✔ Superior

Standard occupancy: 2 adults/room

Maximum occupancy: 2 adults + 1 child

✔ Deluxe – Double

Standard occupancy: 2 adults/room

Maximum occupancy: 2 adults + 2 children or 3 adults

✔ Deluxe – Twin

Standard occupancy: 2 adults/room

Maximum occupancy: 2 adults + 1 child

✔ Senior – Twin

Standard occupancy: 2 adults/room

Maximum occupancy: 2 adults + 1 child

✔ Family Twin

Standard occupancy: 4 adults/room

Maximum occupancy: 4 adults + 1 child
 

- Infants (within the room type’s maximum occupancy limit) stay free of charge and receive complimentary breakfast (applies to children aged 0–5)

- Guests within the standard occupancy limit are counted as adults regardless of age

- If the number of adults exceeds the standard, an extra bed is required
 

👉 Additional Guest & Extra Bed Charges

Infants (within the room’s allowed occupancy): Free stay and breakfast (up to 5 years old)

Additional children (from 6 years old and up): 8 USD/night

Extra bed for adults/children: 13 USD/night


A COMPREHENSIVE LIST OF SIMPLE TERMS ABOUT HOTELS AND RESORTS FOR A COMPLETE TRIP

📌 Deposit
A deposit refers to an amount paid in cash or by card at check-in, which is refunded upon check-out if there are no issues. Typically, the deposit is around 1,000,000 VND per night (approximately 50,000-60,000 KRW), though it varies by accommodation, and some places may not require a deposit. The reason for a deposit is to cover any incidental charges such as room service, mini-bar usage, or damage to property. If paid by cash, the deposit will be refunded if there are no deductions. If paid by credit card, it is essential to check the cancellation of the authorization upon check-out.

📌 Surcharge
This refers to additional charges outside the room rate, such as fees for children or adults, seasonal price hikes, or holiday surcharges.

📌 Bed and Breakfast (BB)
A package that includes accommodation and breakfast, either buffet or à la carte.

📌 Half Board (HB)
A package that includes accommodation, breakfast, and either lunch or dinner.

📌 Full Board (FB)
A package that includes accommodation, breakfast, lunch, and dinner.

📌 Spa Inclusive
A package that includes spa treatments (massage) as part of the stay.

📌 All Inclusive
A package that includes accommodation, all meals (breakfast, lunch, and dinner), mini-bar, and use of facilities. It’s essential to check for any exclusions.

📌 Mini Bar
The mini-bar in the room contains snacks and drinks. Some items are complimentary (water, coffee, tea, etc.), while others are chargeable. Be sure to check before use.

📌 Turn Down Service
A service where the bedding is arranged while guests are away, typically in the afternoon or evening.

📌 Make Up Room
A cleaning service for the room, typically provided once or twice a day.

📌 Do Not Disturb
A sign or button on the door indicating that guests do not wish to be disturbed. This is used when guests don’t want housekeeping or staff to enter the room.

📌 Early Check-In
Checking into the hotel earlier than the standard check-in time. If rooms are available on the day, early check-in may be allowed, but it is not guaranteed. To guarantee early check-in, typically 50% of the room rate is charged.

📌 Late Check-Out
Checking out of the hotel later than the standard check-out time. If rooms are available on the day, late check-out may be allowed, but it is not guaranteed. To guarantee late check-out, typically 50% of the room rate is charged.


AT PEAKTIME, A WIDE RANGE OF TRAVEL PRODUCTS AND INFORMATION IS AVAILABLE

TRAVEL ITINERARY

Day 1
[14:00] Check-in
Please proceed to check-in at Maple Hotel & Apartment.
When checking in, kindly present the “confirmation number” found in your voucher at the reception desk.
All guests are required to present their passport at the reception during check-in.
A deposit may be requested by the hotel at the time of check-in.

Free time
After check-in, enjoy your own itinerary freely.
Feel free to explore the city center and make use of the hotel's on-site facilities.
 

Day 2
[06:30 ~ 09:30] Breakfast
Enjoy breakfast at the hotel's designated restaurant.

[12:00] Check-out
Please proceed with check-out at Maple Hotel & Apartment.
Settle any additional charges such as minibar or other services used during your stay.
Carefully check your belongings and valuables before leaving the hotel.
Don’t forget to collect the deposit refund receipt paid at check-in.


TERMS & CANCELLATION POLICY

❗ Cancellation Policy ❗

REGULAR SEASON (excluding High & Peak Seasons):

Free cancellation up to 10 days before check-in

After this period: non-cancellable, non-refundable

HIGH & PEAK SEASONS:

The following periods are considered High & Peak Season: January, February, March, June, July, August, December

Specific peak dates:

-2024.12.31
-2025.01.01
-2025.01.28 ~ 2025.02.01 (Lunar New Year)
-2025.04.07
-2025.04.30 ~ 2025.05.01
-2025.09.02
-2025.12.31

**Free cancellation up to 18 days before check-in

**After this period: non-cancellable, non-refundable

In case a booking has been confirmed but the room becomes unavailable (e.g. due to maintenance or system issues), a full refund will be provided.